Refund policy

Returns and order issues

Updated October 9, 2026. This policy applies to orders placed after this update. Earlier orders remain subject to the policy in effect when they were purchased.

Subject to your mandatory consumer rights, we do not offer returns, refunds or exchanges for a change of mind, or for a size or color selected incorrectly. Please check the product's size guide before ordering.

Damaged, defective or incorrect items

Email vincenzocalagna1@gmail.com promptly and within 30 days of receiving your order. Include your order number, a description of the issue and clear photos. Approved claims for manufacturing defects, printing errors, damage or an incorrect item qualify for a replacement at no extra cost or a refund. Do not send an item back unless we provide return instructions.

Packages lost in transit

Contact us within 30 days of the estimated delivery date so we can investigate. Confirmed lost shipments qualify for a replacement or refund. If you supplied an incorrect or incomplete address, or did not claim the shipment, additional shipping charges may apply before resending it.

Your statutory rights

This policy does not limit rights provided by applicable consumer law, including rights concerning faulty goods. Any longer mandatory claim period continues to apply.

Where the European Union's right of withdrawal applies, you may notify us within 14 days of delivery to cancel without giving a reason. Legal exceptions may apply to goods made to your specifications or clearly personalized. Production after an order is placed does not, by itself, remove applicable statutory rights. For an eligible change-of-mind withdrawal, you pay the direct return shipping cost unless applicable law requires otherwise.

For orders delivered to Brazil, customers may request cancellation within 7 calendar days of receipt under the applicable right of withdrawal.

Return instructions and refunds

Contact us before sending any parcel. We will provide the appropriate return address and instructions when a return is required. Approved refunds are issued to the original payment method within 10 business days, or any shorter deadline required by law. Your bank may take additional time to display the credit.